Privacy Policy

Last Updated: 10 November 2026

At Auto Glass Dubai, accessible through https://autoglassdubai.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, contact our team, request a quotation, or use our car glass repair and replacement services.

By using our website or submitting your information through our contact forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information when you interact with our website or contact our team.

Personal Information

When you request a quotation, schedule an appointment, or contact us, we may collect:

• Full name

• Phone number and WhatsApp number

• Email address

• Vehicle make, model, and year

• Vehicle registration details, if required for service purposes

• Service location or delivery address

• Details about your vehicle’s glass damage or repair requirements

• Any additional information you provide through our contact forms or communications

Non-Personal Information

We may automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type and version

• Device type and operating system

• Website pages visited

• Time and date of your visit

• Referring website or traffic source

• General website usage and interaction data

2. How We Use Your Information

Auto Glass Dubai uses collected information for legitimate business and service-related purposes, including:

• Responding to enquiries and customer requests.

• Providing quotations for car glass repair and replacement.

• Scheduling inspections, appointments, and mobile services.

• Understanding your vehicle’s repair or replacement requirements.

• Communicating service updates and appointment confirmations.

• Providing customer support and after-service assistance.

• Processing service requests and maintaining business records.

• Improving our website, services, and customer experience.

• Preventing spam, fraud, and unauthorized website activity.

• Complying with applicable legal and regulatory requirements.

We only use personal information for relevant purposes and in accordance with applicable data protection requirements.

3. Website Contact Forms and Enquiries

Our website may contain contact forms and quotation request forms that allow visitors to submit their details.

When you complete a form, we may collect your name, phone number, email address, and information about your required automotive glass service.

We use this information to contact you, understand your requirements, provide service estimates, and arrange appointments.

Please ensure that the information you submit is accurate and up to date.

4. WhatsApp, Phone Calls and Email Communications

Customers can contact Auto Glass Dubai through phone calls, WhatsApp, or email.

When you communicate with us through these channels, we may receive and process the information you voluntarily share, including your contact details, vehicle information, photographs, location, and service requirements.

We use these communications to respond to enquiries, provide quotations, coordinate appointments, and deliver customer support.

Please note that WhatsApp, email, and telephone services are operated by third-party providers and may have their own privacy policies and data handling practices.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

• Essential Cookies: Help maintain basic website functionality and security.

• Performance Cookies: Help us understand website traffic and visitor interactions.

• Analytics Cookies: Provide insights into how visitors use our website.

• Marketing Cookies: Where enabled and permitted, help measure advertising performance and marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required, we will request consent before using non-essential cookies or tracking technologies.

6. Third-Party Services

We may use trusted third-party platforms and service providers to operate, maintain, and improve our website and business operations.

These may include:

• Google Analytics: To understand website traffic and visitor behaviour.

• Google Services: For website performance measurement and related services.

• WhatsApp: To communicate with customers and respond to enquiries.

• Website Hosting Providers: To store and maintain website data.

• Security and Spam Protection Services: To protect our website and contact forms.

These third-party providers may process certain information according to their own privacy policies and applicable requirements.

We do not sell your personal information to third parties.

7. Sharing of Personal Information

We do not sell, rent, or trade customers’ personal information.

However, we may share relevant information in limited circumstances, including:

• With authorized employees and service personnel who need the information to handle your request.

• With trusted service providers who help us operate our website or communicate with customers.

• When required by applicable laws, regulations, or legal proceedings.

• To protect our business, customers, website, or legal rights.

• When necessary to investigate suspected fraud, misuse, or security concerns.

Any sharing of personal information will be limited to what is reasonably necessary for the relevant purpose.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

• Secure website hosting and maintenance.

• Restricted access to customer information.

• Website security monitoring.

• Appropriate data protection procedures.

• Regular security updates where applicable.

Although we take reasonable precautions to protect your information, no website, online platform, or electronic transmission can be guaranteed to be completely secure.

9. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of your enquiry or service request.

• Whether you become a customer.

• Ongoing customer support or warranty requirements.

• Applicable legal, accounting, and regulatory obligations.

• The need to resolve disputes or protect our legal rights.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable laws and circumstances, you may have the right to:

• Request information about the personal data we hold about you.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Request restriction or cessation of certain data processing activities.

• Withdraw consent where processing is based on your consent.

• Object to the use of your information for direct marketing.

• Request information about how your personal information is shared.

To exercise any applicable privacy rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or for legitimate legal purposes.

11. Data Protection and UAE Privacy Laws

Auto Glass Dubai aims to handle personal information in accordance with applicable data protection and privacy requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

We take reasonable steps to ensure that personal information is collected, processed, stored, and shared for appropriate purposes and protected against unauthorized access or misuse.

12. External Website Links

Our website may contain links to external websites, third-party platforms, or online services.

These websites operate independently and may have their own privacy policies, terms, and security practices.

Auto Glass Dubai is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website and automotive glass services are intended for adults and vehicle owners.

We do not knowingly collect personal information from children through our website. If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to review and address the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically to stay informed about how their personal information is handled.

15. Contact Us

If you have questions about this Privacy Policy, want to request access to your personal information, or have concerns about how your data is handled, please contact us.

Auto Glass Dubai

• Website: https://autoglassdubai.com/

• Email: info@autoglassdubai.com

• Phone / WhatsApp: +971 50 219 7710

• Address: Warehouse No. 33, Industrial Area 3rd, Al Quoz, Dubai, UAE

We will review your request and respond within a reasonable timeframe, subject to applicable legal requirements.

Thank you for trusting Auto Glass Dubai. Your privacy and confidence matter to us.